Many insurance companies cover both in-person and telehealth counseling services. Before your first session, we will check with your insurance company to verify your coverage and inform you of any copayment or deductible responsibility you may have. We accept online payments through our patient portal website

The Jeff Masarek Behavioral Health Center (JMBHC) complies with all legal and ethical requirements regarding confidentiality and HIPAA. Information shared in therapy is completely confidential with some exceptions, which will be explained and reviewed during the intake process.

We offer sessions Monday-Friday, with start times available from 8:00 am – 7:00 pm M-Th, and 8:00 am-3:00pm on Fridays.

To make counseling services accessible to those with transportation or scheduling challenges, JMBHC offers Telehealth Services using an easy-to-use, secure, HIPAA-compliant online platform. Fortunately, there are ways to enlist the help of a reliable, qualified mental health professional from the convenience of your own home and receive similar benefits as in-person counseling services.

Telehealth offers several benefits to face-to-face counseling, such as removing barriers related to travel, challenging work schedules or physical limitations. The research shows that telehealth counseling is as effective as face-to-face counseling for most clients. However, there may be situations when telehealth services may not be appropriate or helpful and face-to-face counseling would be advised. For example, if you would benefit from a specific therapeutic modality that is better provided in person, if your home environment is not conducive to telehealth services, if you are in crisis or if you simply prefer meeting with a therapist in person, telehealth services may not be the best fit. Telehealth services may not be appropriate for all situations; JMBHC, Goodman JFS and their clinicians may determine that due to certain circumstances, telehealth is not appropriate and that services must be conducted in-person at any time during the treatment process. If you are unsure, our staff can speak with you and provide guidance and options. 

Currently, we offer telehealth services using HIPAA compliant video conferencing to ensure the clinician and client can view each other’s facial expressions and body language, as this is an important part of the therapeutic process. Phone sessions are provided on a case-to-case basis, when there is an exceptional reason and the client’s insurance company agrees to cover such sessions.

Confidentiality and your privacy are of utmost importance to us. We follow HIPAA and state regulations for protecting your privacy and our telehealth platform Zoom Video Communications Inc. (ZOOM), is also HIPAA compliant. While we can guarantee confidentiality on the part of the clinical staff, there are some potential risks to confidentiality with telehealth services that may be present on your side, which will be explained and reviewed with you during your intake process, along with ways to reduce such risks.

Yes. For couples and family sessions, it is important that all members can be seen easily by the clinician on the call.

Yes! You can contact our intake department by phone or email, and our intake coordinator will walk you through the process of what needs to be completed prior to your initial session with your therapist.

Possibly. Please speak with your clinician, as you and them will work together to determine if given your situation or circumstances, transitioning to telehealth sessions is right for you.

No. You must be a Florida resident and located in Florida at the time of your sessions to receive telehealth services from our licensed Florida clinicians.

If you are currently a client, you can contact your therapist directly and he/she will get you started. If you are a new patient or do not have your therapist’s contact information, you may email BHintake@jfsbroward.org or call (954) 909-0888.