Financial Assistance Care Manager

A 78-year-old woman called Goodman JFS requesting assistance with her water bill. She has an adult daughter living with her and both of them are disabled. Her water service had been disconnected for almost two weeks and she was desperate. She called other agencies and they could not assist them because of funds availability. Her son was delivering gallons of water for them to bathe, cook, etc. The care manager visited her at home as she was unable to get a ride to the Goodman JFS office to complete paperwork. They did not have food in the house, even for dinner that night. The care manager arranged for a prepared meal, picked it up and delivered it to them. GJFS paid the water bill and referred them to the Dorit & Ben J. Genet Cupboard for food delivery and assistance completing a SNAP application. The client cried because “no one had ever done that for her before.”